MONEY-BACK GUARANTEE

Effective: January 13, 2025

At FastTrack, we stand behind our Appeals services with a Money-Back Guarantee that varies between 50% - 100% depending on our professional assessment of your case. This guarantee demonstrates our confidence in helping you achieve successful marketplace reinstatement.

Our Guarantee Commitment

1. Amazon Has Final Authority

We acknowledge that Amazon, TikTok Shop, Walmart, eBay, and other marketplaces hold final decision-making authority over all account and product reinstatements. Marketplaces may choose to permanently ban or delay account reinstatement if they perceive business operations as a risk to their platform or customer safety.

To provide additional assurance for the services we offer, we have implemented a Money-Back Guarantee between 50% - 100% that is determined during your initial case assessment and before we agree to take on your case.

2. Case Assessment Process

Step 1: Initial $99 Assessment
All cases begin with a non-refundable $99 assessment consultation where our team reviews your situation in detail.

Step 2: Professional Evaluation
We evaluate your case based on:

Severity and nature of the suspension or restriction

Quality of your existing documentation and evidence

History of past violations or appeals

Marketplace policies and enforcement patterns

Likelihood of successful reinstatement based on our 14+ years of experience

Step 3: Accept or Decline
After our assessment, we will either:

Accept your case and provide a quote with the applicable guarantee level (50%-100%)

Decline your case if we determine we cannot assist effectively

The $99 assessment fee covers our expert review time and is non-refundable regardless of outcome. If we proceed with your case, the $99 is credited toward your total service fee.

3. Multiple Appeal Attempts

Our appeal process includes up to 15 appeals to reinstate your account or product listing. There is no time limit on our efforts to achieve reinstatement.

However, in the rare event that these efforts prove unsuccessful after exhausting all available appeal avenues, you have the option to receive a refund as outlined in Section 5 below.

It's worth noting that most of our clients achieve successful reinstatement well before reaching 15 appeals, which is why we have maintained a 5.0-star rating across 121+ reviews.

Guarantee Terms and Conditions

4. When the Guarantee Applies

The Money-Back Guarantee only applies if:

✅ Your account or product remains deactivated or restricted after we have completed our appeal efforts
✅ You provided complete and accurate information about your situation, products, and account history
✅ You followed all of our guidance and instructions exactly as provided
✅ You did not submit your own appeals or communications to the marketplace without our explicit approval
✅ You promptly forwarded all marketplace communications to us for review
✅ You requested a refund within 90 days of the final marketplace rejection
✅ The rejection was due to factors within our control (e.g., appeal quality, documentation accuracy)

5. When the Guarantee Does NOT Apply

The Money-Back Guarantee is void and no refund will be provided if:

❌ Your account becomes reactivated or restriction is removed for any reason after payment - Once your account is opened or product is reinstated, the guarantee no longer applies, even if it is later suspended again

❌ You submit your own appeal or communication while we are actively working on your case - If your account gets opened as a result of your own actions or submissions, no refund is offered

❌ You provided incomplete, inaccurate, or misleading information about your products, business operations, or violation history

❌ You failed to follow our instructions or guidance - Any deviation from our specific directions voids the guarantee

❌ The marketplace rejection was due to factors outside our control, including:

Marketplace policy changes that occurred after we accepted your case

Regional or category restrictions that cannot be appealed

Permanent account-level bans or deactivations

Brand restrictions or intellectual property disputes requiring legal intervention

Product category bans or regulatory prohibitions

Linked account issues or multiple account violations

Verification failures unrelated to our appeal efforts

❌ Amazon or the marketplace never responded to properly submitted appeals despite our repeated attempts

❌ You abandoned the appeal process before we completed our efforts or did not respond to our requests for information

❌ Third-party factors prevented reinstatement, such as:

Supplier or manufacturer changes that affect product compliance

New regulatory requirements that make your product non-compliant

Inability to obtain required documentation from suppliers

Changes to your business structure or ownership during the appeal process

❌ Change of mind or dissatisfaction with our process - Our methods have been extensively tested with over 2,100+ products successfully reinstated. Due to the nature of our work, certain situations prevent us from providing refunds for changes of mind

❌ Future supplier invoices requested by Amazon - If Amazon requires a verifiable supplier invoice and you cannot provide one, the guarantee may not apply depending on the specifics of your case assessment

6. Refund Process and Administrative Costs

If you are eligible for a refund under this guarantee:

Step 1: Request a Refund
Email [email protected] with:

Your order details and case number

Complete marketplace rejection documentation

Evidence of all communications with the marketplace

Step 2: Review Period
We will review your case within 5-7 business days to verify:

All guarantee conditions were met

You followed our guidance exactly

The rejection was within our control

All appeal attempts were exhausted

Step 3: Refund Processing
If approved, refunds are processed within 14 business days and issued to your original payment method.

Refund Amount:

The refund amount is determined during your initial case assessment (50%-100% of the appeal service fee)

The initial $99 assessment fee is never refundable as it covers our expert review time

Administrative costs incurred by our team are deducted from refunds as outlined in your service agreement

7. Preference to Continue Working

Most of our clients who face initial rejections prefer to continue working with us to achieve successful account activation rather than requesting a refund. Our team has extensive experience with complex cases and alternative appeal strategies that often lead to eventual reinstatement.

Before processing any refund request, we will discuss:

Alternative appeal approaches we haven't yet tried

New evidence or documentation that could strengthen your case

Changes in marketplace policies that might affect your situation

Whether continuing to work together might yield better results

Services NOT Covered by This Guarantee

This Money-Back Guarantee applies ONLY to our Appeals services. The following services are NOT covered:

❌ UK/EU Expansion Services - Business formation, VAT registration, compliance setup, and fulfillment services are custom consulting projects without refund guarantees

❌ Niche Expander Product Development - Product sourcing, formulation, compliance consulting, and launch strategy services are non-refundable once work commences

❌ The $99 Initial Assessment - This fee is always non-refundable for all service types as it covers our expert review time

Why We Offer This Guarantee

To date have helped over 500+ sellers globally and successfully reinstated over 2,100+ products. Our 14+ years of online marketplace expertise and 5.0-star rating based on 121 reviews reflect our commitment to delivering results.

The Money-Back Guarantee is our way of demonstrating confidence in our process and providing peace of mind to clients facing stressful account suspensions. We carefully evaluate each case before acceptance to ensure we only take on cases where we believe we can achieve successful reinstatement.

Questions About the Guarantee?

If you have questions about our Money-Back Guarantee or want to discuss your specific situation, please contact us:

FastTrack
48 Bachelors Walk
Lisburn, County Antrim
Northern Ireland, BT28 1XN

Email: [email protected]

We're here to help you navigate marketplace suspensions and get back to growing your business.

Important Reminders

✅ Be Honest - Provide complete and accurate information from the start
✅ Follow Our Guidance - Success depends on following our instructions exactly
✅ Stay Patient - Appeal processes can take time, but we're with you every step
✅ Communicate Promptly - Forward all marketplace messages immediately
✅ Don't Act Independently - Let us handle all communications with marketplaces

Most importantly: We're on your side and want you to succeed. Our guarantee exists to give you confidence, but our real goal is to get your account or product reinstated so refunds are never necessary.

This Money-Back Guarantee is part of our Terms of Service. For full terms and conditions, please review our complete Terms of Service and Privacy Policy.

Last Updated: January 13, 2025