Spincare received Hazmat notifications from Amazon on five lines that were PAN EU FBA. They uploaded the factory-issued Safety Data Sheets which were initially accepted, but Amazon then reclassified and downgraded them to Fulfilment By Merchant (FBM) or Multi Country Inventory (MCI) only.

Sales dropped overnight. Advertising and shipping costs went up. Their Ops Manager was tasked with managing an influx of multi-country shipments.

Soon after, things went from bad to worse - the products were suspended completely. No longer just FBM, but removed from sale entirely.

Spincare was losing thousands per day on just one product. Spincare reached out to FastTrack who revised all five SDSs, created excemption sheets where needed, and guided them through every Amazon case to approval. All products were back to PAN EU FBA within a few weeks.

Spincare now saves well into 5 figures per year (approx €30k) in fulfilment fees for just one product alone. Apply the same process to the other four products that were fixed, and that becomes quite a significant sum saved every year.

In addition to that big annual saving, the extra operational burden has gone, Ad spend is back to normal and - best of all - they now have next day delivery with Prime across the whole region, bringing sales conversions right back up to where they should be.